Shipping policy
Our goal is to provide you with the best shipping options, no matter where you live. We serve hundreds of customers around the world every day and strive to provide you with the highest level of service.
There are two types of products: on-sale and pre-sale.
on-sale：
The time frame for order delivery is divided into two parts:
Processing time: within 48 hours
Shipping time: about 14-21 days, according to different destinations.
Pre-sale:
The time frame for order delivery is divided into three parts:
Pre-sale time: The specific product pre-sale time is subject to the time on the product details page
Processing time: Within 48 hours after the end of the pre-sale period
Shipping time: about 14-21 days, according to different destinations.
Transportation costs:
Shipping costs are automatically calculated by our logistics service provider
Shipping:
Shipping logistics providers: Shopline, SF, DHL, UPS, TNT, FEDEX and EMS (varies to countries)
Delivery Estimates:
- S.E. Asia: 8~24 business days
- North America: 8~48 business days
- Europe: 15~48 business days
(Varies from the shipping solution you choose and the country you’re at, and they are only estimates and unfortunately, cannot be guaranteed）
Warm Tips:
1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2.When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at cs@659013-38.myshopify.com within 3 business days after receiving shipping.
Orders Tracking：
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.You can track your items on the carrier's official website 24 hours a day.
1.Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
2.Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
Customs & Taxes
Our Order don't add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.
HOWEVER - In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
The rules are different in every country. Unfortunately there is no way for our sellers to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.
Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.
If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.
Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell the seller what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. Our sellers are more than happy to follow your instructions.
Locations We Ship To
Currently our shipping locations are listed as follows:
Hong Kong(China), Macau(China), Taiwan(China), Singapore, Philippines, Vietnam, South Korea, Malaysia, Japan, Denmark, Israel, Canada, Austria, Germany, Italy, Norway, Czech Republic, New Zealand, Belgium, France, Poland, Australia, Ireland, Sweden, Switzerland, United States, Finland, United Kingdom, Netherlands, Portugal, Spain,Thailand, United Arab Emirates
More locations will be available soon...
Shipping Policy for Pre-sale Products:
1. "Products listed under pre-sale are subject to the specified delivery time as mentioned on their respective product detail pages. Please note that unforeseen circumstances such as natural disasters, pandemics, or factory shutdowns may lead to delays in the delivery process. In such cases, we will promptly notify you via your order email, providing an update on the situation and outlining any compensation plans that may apply.
2.Should you require a refund due to the delayed delivery, we will process it as soon as possible, ensuring that you are duly refunded for any inconvenience caused. If you are unable to locate relevant delivery information regarding your order, please do not hesitate to reach out to our customer service team at cs@659013-38.myshopify.com. Our dedicated team will promptly verify the delivery status and provide you with a detailed update, addressing any concerns you may have."
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